Returns & Exchanges

At Austral Herbs, we are committed to providing the highest quality botanical products and want you to be completely satisfied with your purchase. If your order is damaged, incorrect, or does not meet our quality standards, you may return it within 14 days of receipt.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and details regarding the reason for your return or exchange.

• 2.
  Verification and Approval

  Our quality control team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging

  Ensure the product is in its original, unopened packaging and safely pack it into a shipping box to prevent damage during transit.

• 4.
  Return Shipment and Refund

  Ship the item back to our warehouse using the provided instructions; once received and inspected, we will issue a refund or dispatch your replacement.